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FAQs: About LHWadvisor.com Why do I have access to LHWadvisor.com? You have been recognized as a top partner of The Leading Hotels of the World and invited to a pilot group that received access to our dedicated booking tool: LHWadvisor.com. This highly customized booking platform will be the Leading Booking Source for key travel advisors to search rates with complete parity and ease the process when booking any of our 400+ independent luxury hotels. Why should I use LHWadvisor.com? Your use of LHWadvisor.com will support the creation of exclusive offers and benefits that will help you drive more bookings with your most valued clients, while LHW continues to enhance recognition efforts to engender greater loyalty with key travel trade partners. The benefits of using LHWadvisor.com:
• A travel advisor profile is attached to every reservation made through LHWadvisor.com How can I get access to LHWadvisor.com? Access to LHWadvisor.com is limited due to the ongoing development of the platform. LHW currently has granted access to only a select pilot group of travel advisors to help test functionality of the platform. The pilot group will help LHW identify and contain any technical issues that will be resolved internally to provide better efficiencies for the travel trade community and our servicing team. |
FAQs: LHWadvisor.com Account Status How do I create an LHWadvisor.com account?
Where can I find my registration code to create an LHWadvisor.com account? Please connect with your dedicated LHW sales contact to determine what is your agency registration code. Who is my agency administrative lead to approve my access to LHWadvisor.com? Please connect with your dedicated LHW sales contact to determine who your agency admin lead is. I forgot my password to LHWadvisor.com who do I contact? If you forgot your password to LHWadvisor.com, please email TAsupport@lhw.com with your email address and agency IATA. |
FAQs: Using LHWadvisor.com How do I make a booking on LHWadvisor.com? Please view our dedicated landing page that provides a step-by-step visual guide on how to navigate LHWadvisor.com. How do I view reservations made on LHWadvisor.com? Please view our dedicated landing page that provides a step-by-step visual guide on how to navigate LHWadvisor.com. How do I modify or cancel reservations made on LHWadvisor.com? LHWadvisor.com allows you to manage all reservations made through the booking platform in one place. Please visit our “How to Navigate LHWadvisor.com” site to modify or cancel a reservation. Note you are only able to modify or cancel a reservation made through LHWadvisor.com. Can I generate a reservation confirmation email for my guest on LHWadvisor.com? During the booking process on LHWadvisor.com, you are encouraged to provide your email address to ensure you receive the confirmation email of each reservation made through the platform. Currently, we are unable to provide the function of generating a reservation confirmation email for your guest on LHWadvisor.com. Please contact a LHW Worldwide Reservations and Service Center to help support you with this request. You will be required to provide the reservation confirmation number of the booking you would like a reservation confirmation email for. During the booking process on LHWadvisor.com, you will add your Leading Advisor Number to the beginning of the “Additional Details and Preferences” field followed by three forward slashes [///]. You can include additional comments after the three forward slashes. In the following example, the Leading Advisor Number is LAN-0000018: “LAN-0000018 /// allergic to strawberries, prefers higher floor away from elevators” Click here to view visual instructions on how to attach your Leading Advisor Number to booking made on LHWadvisor.com and other channels. |