Leading Advisor Number

FAQs: About the Leading Advisor Number

What is a Leading Advisor Number?
Your agency has been recognized as a top partner of The Leading Hotels of the World and to further strengthen our partnership and support your business, we have invited a select pilot group of travel advisors who received an individual Leading Advisor Number that helps track LHW bookings, revenue, and engagement.

Do I have a Leading Advisor Number?
Please connect with your dedicated LHW sales contact to determine your Leading Advisor Number.

How can I get a Leading Advisor Number?
Receiving a Leading Advisor Number is limited due to the ongoing development of this feature. LHW currently has assigned Leading Advisor Numbers to only a select pilot group of travel advisors to help test functionality of the feature. The pilot group will help LHW identify and contain any technical issues that will be resolved internally to provide better efficiencies for the travel trade community and our servicing team.

How does the Leading Advisor Number track my bookings?
LHW encourages you to attach or provide your Leading Advisor Number when booking any one of our 400+ Leading Hotels through the various channel options offered to you: GDS, LHW Worldwide Reservations and Service Centers, and the LHW’s dedicated travel advisor booking platform.

LHW’s internal reporting system will identify your Leading Advisor Number and track all bookings made with your unique identifier.

Each Leading Advisor Number is unique to an individual travel advisor – which means it is not transferable to another advisor, nor can it be shared with other colleagues to attach to bookings. One person cannot have multiple Leading Advisor Numbers.

What happens to my Leading Advisor Number if I move to a different Travel Agency or start my own Travel Agency?
If you transfer to a different Travel Agency, please connect with your dedicated LHW sales contact to update your agency information in our system.

Your Leading Advisor Number will remain the same and you can continue to attach your Leading Advisor Number to bookings.

FAQs: Attaching a Leading Advisor Number

How do I attach my Leading Advisor Number to bookings?
To ensure your participation and engagement is tracked, please attach or provide your Leading Advisor Number when booking a Leading Hotel through the various channel options offered to you below.

• GDS: You will add your Leading Advisor Number to the SI field when completing a reservation in the GDS.

• LHW Worldwide Reservations and Service Center: Provide your Leading Advisor Number to the voice agent at one of the LHW Worldwide Reservation and Service centers.

• LHW’s dedicated travel advisor booking platform: You will add your Leading Advisor Number to the beginning of the “Additional Details and Preferences” field followed by three forward slashes [///] when completing a reservation on LHWadvisor.com. You are able to add additional comments after the three forward slashes.

Click here for visual instructions on how to attach your Leading Advisor Number to bookings.

How do I attach my Leading Advisor Number to bookings made directly with a Leading Hotel?
You are only able to attach your Leading Advisor Number to bookings made through the eligible booking channels: GDS, LHW Worldwide Reservations and Service Centers, and LHW’s dedicated travel advisor booking platform.

Why should I attach my Leading Advisor Number to every booking?
Your engagement will help shape LHW’s priority initiatives of meeting the needs that matter most to you and your business. Attaching your Leading Advisor Number to bookings will support the creation of exclusive offers and benefits that will help you drive more bookings with your most valued clients, while LHW works on expanding our recognition efforts to engender greater loyalty with our key travel trade partners. Active participation in this pilot group will also help LHW identify any technical issues that will be resolved internally to provide better efficiencies for you and our servicing team.

Can I attach my Leading Advisor Number to past bookings I made?
Yes, you can attach your Leading Advisor Number to past bookings you’ve made. However, you are only able to attach your Leading Advisor Number to bookings where the guest has not checked in yet.

For bookings made through the GDS, you may revert to the booking in the GDS and add your Leading Advisor Number to the SI field prior to the guest check-in date. For GDS bookings with ground transportation attached to the reservation, please contact a LHW Worldwide Reservations and Service Center for assistance in adding your LAN.

For bookings made through LHW’s dedicated travel advisor booking platform, you may revert to the booking under the “MANAGE YOUR RESERVATIONS.” Once you have the reservation open, click on “CHANGE THIS RESERVATION” located at the top right corner of the screen, select the room you would like to edit, then select edit “Guest or Payment Info,” and click “EDIT NOW.” Locate the “Additional Details and Preferences Field” to add your Leading Advisor Number in the beginning of the field. In the following example, the Leading Advisor Number is LAN-0000018: LAN-0000018 /// allergic to strawberries, prefers higher floor away from elevators. Click Continue to save your edits, then click “COMPLETE BOOKING” on the next screen to ensure your Leading Advisor Number is sent through to LHW. (Don’t forget to check the “I agree with the Privacy Team.”) This must be done prior to the guest check-in date.

For bookings made through LHW Worldwide Reservations and Service Centers, please contact a LHW Worldwide Reservations and Service Center and provide your Leading Advisor Number in addition to the reservation confirmation number of the booking you would like to attach your Leading Advisor Number to. This must be done prior to the guest check-in date.

Can I attach my Leading Advisor Number after a booking is made?
Yes, you can attach your Leading Advisor Number to a booking after it’s been made if the guest has not checked in yet. You are not able to attach your Leading Advisor Number to bookings after the guest has checked in/out.

For bookings made through the GDS, you may revert to the booking in the GDS and add your Leading Advisor Number to the SI field prior to the guest check-in date.

For bookings made through LHW’s dedicated travel advisor booking platform, you may revert to the booking under the “MANAGE YOUR RESERVATIONS” section. Once you have the reservation open, click on “CHANGE THIS RESERVATION” located at the top right corner of the screen, select the room you would like to edit, then select edit “Guest or Payment Info,” and click “EDIT NOW.” Locate the “Additional Details and Preferences Field” to add your Leading Advisor Number in the beginning of the field. In the following example, the Leading Advisor Number is LAN-0000018: LAN-0000018 /// allergic to strawberries, prefers higher floor away from elevators. Click Continue to save your edits, then click “COMPLETE BOOKING” on the next screen to ensure your Leading Advisor Number is sent through to LHW. (Don’t forget to check the “I agree with the Privacy Team.”) This must be done prior to the guest check-in date.

For bookings made through LHW Worldwide Reservations and Service Centers, please contact a LHW Worldwide Reservations and Service Center and provide your Leading Advisor Number in addition to the reservation confirmation number of the booking you would like to attach your Leading Advisor Number to. This must be done prior to the guest check-in date.